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Scrapbook depot
Frequently Asked Questions Scrapbookdepot:
1. How can I place an order?
2. Is everything in stock?
3. I can’t find an article on the website anymore?
4. How can I order more than one from an article?
5. How can I remove an article from my shopping cart?
6. How do I
know my order has been placed?
7. Can I follow the status of my order?
8. Can I change my order after I placed it?
9. How will
my order be shipped?
10. How do I know my order has been shipped?
11. What is the delivery time of my order?
12. What is shipping “onder rembours”?
13. How much shipping costs do I need to pay?
14. I don’t live in the
Netherlands
how much shipping costs do I need to pay?
15. How can I pay my order?
16. Can I pay with credit card?
17. What is
IDEAL?
18. My iDEAL payment went wrong? Now what?
19. Can I pick up my order?
20. How can I change my account?
21. I want to receive the newsletter on a different email address.
22. How can I return an article?
23. What is the customer-wishes-list?
24. What are the opening hours?
25. Can I pay with pin in the store?
1. How can I place an order?
Without logging in and without an account you can fill your shopping cart with
the articles you want. But do you wish to place the order or do you want the
shopping cart to be saved? Please make an account. You can do that here:
http://www.scrapbookdepot.nl/catalog/login.php?language=en
Please use a valid email address, because all correspondence will be to
this email address.
2. Is everything in stock?
Our stock is up-to-date. When an order has been placed, all articles are taken
from our stock immediately.
Do you have an article in your shopping cart with this notice: Out of
stock / niet op voorraad? Please remove this article from your cart. It is not
possible to place the order if you leave the out of stock article in your cart.
You can’t order what we don’t have in stock.
Did you put some articles in your cart a while ago? Please click on
Update at the bottom of your cart to see if everything is still in stock, before
you choose the shipping and payment method.
Because of this system we can ship very fast!
3. I can’t find an article on the website anymore?
Articles that are no longer in stock will be removed from the website
(temporarily). So it can happen that one day you see an article you like and the
next day it is no longer on the website. When it is in stock again it will
appear in the online store. You can always ask us to email you when the article
is back in stock again.
4. How can I order more than one from an article?
You put an article in your shopping cart by clicking on the Buy Now! button. You
change the number into the number you wish. For example 2 instead of 1. Then you
push Enter (on your keyboard) or you click on Update at the bottom of your cart.
And the number has been changed.
5. How can I remove an article from my shopping cart?
In front of the article is a white square. Click in it and a V will appear in
the square. Click on Update at the bottom of your cart. The article has now been
removed from your cart.
6. How do I know my order has been placed?
After choosing the shipping and payment method you can see the invoice. Please
check one last time if all data are correct. Don’t forget to click on Confirm
Order.
Right after placing the order you will automatically receive an email
with all the information about your order. If you don’t receive this email
within an hour please contact us or check your spam box.
7. Can I follow the status of my order?
In the top right corner in the store you can find My Account. Here you can check
all the orders you placed and there status.
Your order goes through 3 stages. The first stage is In Behandeling
Magazijn. This means we received your order and we are going to pick it.
The second stage
is Klaar voor Verzending.
This means your order is complete,
all articles are in stock and we are waiting for your payment.
The third stage is Verzonden. This means we have shipped your order.
8. Can I change my order after I placed it?
You can’t change an order yourself. But we can do it for you. Call or email us
and tell us what you would like to change. You will receive a new order update
by email with a new total amount.
Please don’t place the order again, because all items will be taken from
our stock again.
9. How will my order be shipped?
When the order fits in an envelop, it will be shipped in a bubble-lined postal
bag. Papers will not be folded or cut in half, but shipped in a box that has the
exact measures of the paper. Larger orders will be shipped in a suitable box.
Outside the
Netherlands
we can ship your orders the normal way or with Priority. Shipping with priority
means that TNT Post will deliver your package a few days sooner.
All orders are packed with care and shipped with TNT Post.
10. How do
I know my order has been shipped?
At the end of each working day we email a new order
update for all orders shipped. In this email you can read if your order has been
shipped in an envelop or in a package. Dutch addresses also receive a track &
trace number. With this number you can follow your package online and then you
know when the TNT Post will deliver your package.
11. What is the delivery time of my order?
We ship your order when it has been paid for. Exceptions are rembours shipments
(not possible outside the
Netherlands). As soon as we receive your
payment, we will ship your order the same day. With payments received after
15:00pm
the order will be shipped the next (office) day. We don’t ship in the weekend.
Payments from Dutch bank accounts will take 1 day or less. An iDEAL
payment (only with Dutch bank accounts) we can see immediately.
12. What is shipping “onder rembours”?
With shipping onder rembours you can pay your order cash at the TNT Post
delivery guy. We charge extra for this option. These costs will be put on your
invoice automatically.
Orders with this option placed before 15:00pm will be shipped the same day.
This option is not possible for addresses outside the Netherlands.
13. How much shipping costs do I need to pay?
There are no extra shipping costs to addresses in the Netherlands for
all orders over 17,50 Euro. For addresses outside the Netherlands
there are other rules for shipping costs. See 14.
For orders less than 17,50 Euro a low order fee of 5,50 Euro is charged.
If you wish to know the actual shipping costs you can email us. For orders less
than 10 Euro we charge 1 Euro administration costs besides the actual shipping
costs.
14. I don’t live in the
Netherlands
how much shipping costs do I need to pay?
No shipping costs on all orders over 50 Euro to addresses outside the Netherlands and within Europe (exceptions are Bulgary, Estonia, Ireland, Latvia, Lithuania, Portugal en Romania). If you live in one of these countries please ask us for the shipping costs.
We ship all packages Standard. This means a slightly longer delivery time. You can choose to ship with Priority. We charge 2 Euro for this option, which you can choose during checking out.
For all orders under 50 Euro we calculate the actual shipping costs. This varies with every country. As soon as we have picked your order and know the weight of the package we will email you the total costs.
The best is to wait with payment until we have emailed you the status "Klaar voor Verzending" and all payment details.
15. How can
I pay my order?
The only way to pay us is through a bank transfer from
your bank account to our bank account. For this you need our IBAN number.
Our IBAN number is NL91 INGB0004244945 and BIC number INGBNL2A. Our
account number is 4244945 attn. Scrapbookdepot in Uitgeest.
Address of our bank:
ING NV
P.O. Box 1800
1000BV Amsterdam
16. Can I pay with credit card?
To keep our costs as low as possible we don’t accept creditcards or PayPal.
17. What is
IDEAL?
Using iDEAL is only possible with Dutch bank accounts.
With iDEAL you can pay online safe and easy. If you bank with internet you can
use iDEAL and you don’t need to register.
See for more information
www.ideal.nl
How does it work?
You place an order with us. During checkout you can choose the option to
pay with iDEAL. Click the right button and choose your bank (Postbank/ING, ABN
Amro, Fortis, SNS of Rabobank). You automatically will go to the website of your
own bank where you can see the payment. The bank asks you to fill in a number of
data and will authorize the payment. The amount will be taken out of your
account immediately and we will be informed that the order has been paid for.
If you order and pay with iDEAL before 15:00 we will ship your order the same day, or the next day
at the latest.
18. My iDEAL payment went wrong? Now what?
Sometimes the connection with the website of your bank goes wrong. Please pay
attention now! Even if your payment goes wrong we do receive your order. Don’t
try to place the order again. We will email you a new order update. This is your
invoice and now you can pay this as you are used to pay invoices. If you have
any questions please contact us.
19. Can I pick up my order?
It is possible to pick up your order from Tuesday till Friday. Call or email us
to make an appointment.
20. How can I change my account?
You can change your account data yourself on our website. Please go to My
Account on the top right hand side of our website. Here you can change several
personal data. Subscribe or unsubscribe from newsletters. Change your account
password or email address. View or change entries in your address book. And you
can view the orders you have made.
21. I want to receive the newsletter on a different email address.
You receive our newsletter through the account you made with us. If you wish to
receive the newsletter on a different email address you can change this
yourself. Log in with your old email address, go to My account (see 20.) and
change your email address. Next time you can log in with your new email address
and you will receive all information on your new email address.
22. How can I return an article?
You can return an article to Scrapbookdepot within 21 days in the original not
opened packaging without a reason. After receipt of the article it needs to be
100% saleable. We will transfer the amount paid by you back to you as soon as
possible.
The costs for returning the article are entirely for you. You can also
bring the article to our store. Call or email us to make an appointment.
23. What is the customer-wish-list?
Because most of our articles come from abroad we never know for sure when they
will be in stock again. Therefore we have invented the customer-wish-list. On
this list we put your email address and the article you are looking for. When
the article comes in stock again we will email you and you can order it.
24. What are the opening hours?
We don’t have fixed opening hours. You can come to our store and shop from
Tuesday till Friday. Call or email us to make an appointment
25. Can I pay with pin in the store?
Yes we have the possibility to pay with pin in our
store. Not with credit cards.
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Albums 12x12 
