Privacy declaration

Security and privacy

We keep your private data private. We do everything to keep your private data really private. When you order something from us, you obviously do not want someone to take off with your personal data. We do ask for information from you so that we can help you as well as possible. What information we ask for and what we use it for you can read below. You also see what your rights are, who has access to your data and how long we store your data.

This privacy policy was last modified on May 17, 2018.

Do you want to know more, for example where your data is stored or who have access to your data? You can. You can read more below.

1. What are the legal grounds for the use of your data?

2. Who has access to your data?

3. Where are your details stored?

4. How long do we keep your data?

5. What are your rights?

6. Do you have questions or complaints?

7. Who is responsible for your data?

 

1. What are the legal grounds for the use of your data?

According to privacy laws, we have to say which legal grounds we have to use your data. We need information from you because of the contractual agreements between you and Scrapbookdepot, such as your purchase of a product or your right to guarantee. This is the case with:

Ordering and Delivery

Return and repair

Contact with our customer service

In addition, we can use your data for legitimate interest. This means that we want to provide all our customers with the best possible personal service. We always think about your privacy. This concerns:

Contact with our customer service

Visit the Scrapbookdepot website

Account

Newsletter and e-mail

Social media

Security

We may also have a legal obligation to use your data, for example when we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter. We keep this neatly.

 

Ordering and Delivery

In a number of cases we need information from you. For example, if you buy a product online, so that we can process your purchase in our administration. We deliver your order to the right address. We need your data for that. We pass these on to our delivery partners.

What do we want to know about you?

Salutation, first and last name; We make sure your name is on your invoice.

E-mail address; You will receive an e-mail about your order or invoice, but also if a product that you want to order is back in stock. And you will receive an e-mail to track your order.

Street name and number, zip code, town and country; We also place your address and place of residence on the invoice. We also use this as delivery address. This address is also used as a basis to determine the VAT and shipping costs.

Phone number; We use your telephone number to send you a message about your order or about our stock. Is something unclear? Then we will call you. We will not just call you.

Payment details and invoice; We use a secure payment environment. When you pay with iDeal or via wire transfer, your data is stored in our administration to link the payment to your order. Furthermore, we only use your bank account number when you get money back from us.

When you pay with a credit card, we send your credit card information directly from our secure environment to Multisafepay. They carry out our credit card payments. We do not see your credit card details, Multisafepay only tells us whether your payment has been successful.

Our invoice contains the following information: your first and last name, invoice and delivery address, e-mail address, order date, order number and payment method. You cannot adjust the invoice afterwards.

 

Return and Repair

If your product is broken, of course you want it to be made as soon as possible. Or you have changed your mind and want to return your product within the cooling-off period. Of course you can. We repair or replace your product, depending on the warranty.

What do we want to know about you?

Order number; This way we can find what you have ordered from us. You may need this number if you contact us.

Salutation, first and last name; Then we know who you are.

E-mail address; We will keep you informed of the status by e-mail.

Product information; which product is the article number and product name.

Bank details; we will transfer the amount paid by you as soon as possible.

 

Contact with our customer service

We help you with questions about your order, solve problems for you or tell you all about our latest products. You can call, email and Facebook with us. Or come along in our store in Uitgeest.

You do not have to tell your story twice, we remember it thanks to a note. To deal with your question or complaint, we can ask for your order number, name, e-mail address, telephone number and other data that make it easier to handle.

 

Visit the Scrapbookdepot website

If you continue to browse the website of Scrapbookdepot or click on a product, you will receive cookies and similar techniques from us. With cookies, we and third parties monitor your internet behavior on our website. This way we follow the search terms you use and we see which products you click or order.

Want to know more about cookies or adjust your settings? View our cookie page.

 

Account

In your account we store data from previous orders, newsletter preference, wish list and personal information. Then you do not have to enter this information every time.

The following information is in your account:

Salutation, first and last name; We make sure your name is on your invoice.

E-mail address; Your e-mail address is your username with which you log in to your My Scrapbookdepot account. We also use your e-mail address to send you personal and general e-mails. Do you prefer not to receive mails anymore? Then you can change your preferences in your account or via an e-mail to us stating your account name / e-mail address.

Street name and number, zip code, town and country; We also place your address and place of residence on the invoice. We also use this as delivery address.

Phone number; We use your telephone number to send you a message about your order or about our stock. Is something unclear? Then we will call you. We will not just call you.

Password; We store your password in secret code. It is so secret that we cannot see what your password is. The code checks whether your password is correct when you log in.

Order number; Handy, so we can find what you have ordered from us. You may need this number if you contact us.

View invoice; Our invoice contains the following information: your first and last name, invoice and delivery address, e-mail address, order date, order number and payment method. You cannot adjust the invoice afterwards.

 

Newsletter and e-mail

We send you different types of e-mails. You will receive e-mails as a result of your purchase, for example with information about your order.

We only send you personal offers and newsletters with your permission. Do you prefer not to receive newsletters anymore? Unsubscribing for the newsletter is not difficult. You do this in your My Scrapbookdepot account or via an e-mail to us stating your account name / e-mail address.

 

Social media

You can facebook with us. We also like it when you liked us on Facebook. We never share our customer base directly with Facebook or Twitter.

 

Security

Sometimes we have to use customer data to investigate, prevent and counter fraud. This is in the interests of Scrapbookdepot and all customers. And if you are really suspicious, we have to pass on your data to government agencies and nobody likes that. So do not do it better.

 

2. Who has access to your data?

We only pass on your data to other parties if this is really necessary for our services. It concerns these parties: delivery partners, suppliers or repairers, payment partners and IT service providers. Our delivery partner must finally deliver your order to the correct address. In suspicious situations we are obliged to share client data with government agencies.

The parties who gain access to your data may only use these to provide you with a service on behalf of Scrapbookdepot. Unless they are responsible for obtaining and protecting your data. We never sell your data to third parties.

 

3. Where are your details stored?

We store your data in different databases. We always apply strict security measures. Your data is stored within the European Union.

 

4. How long do we keep your data?

We do not store and use your data for longer than necessary. Then we delete all data we have from you. Or we use your data anonymously, because we need certain data for internal analyzes and reports such as the value of your order.

How does that work in practice? We keep certain deadlines, after which we delete your data. These are:

We must keep our administration with your invoice, payment and order data for 7 years from the tax authorities. After that, we only use anonymous data for internal reports. You also have to keep the invoices for your purchases, for example when your guarantee expires.

If you have your product repaired or replaced by Scrapbookdepot, we will keep your report and contact details for 7 years. After that, we only use your data anonymously, for internal reports.

If you have registered for the newsletter, we will retain that permission. Even if you decide at some point that you no longer wish to receive the newsletter, we will retain the withdrawal of your request. We will not keep the e-mails you receive from us for longer than 1 year. We retain data that we use to prevent fraud for a long time.

 

5. What are your rights?

Of course you remain in charge of your data. Do you want to have free access to your personal data and receive a copy? Or do you want to change your data, delete it, limit use or adjust your newsletter preference? No problem. You can do this yourself in your My Scrapbookdepot account. Or you can let us know by mail or e-mail. This way you can also object to the use of your data for marketing purposes or indicate that you think your privacy outweighs our interest. In that case, we review the situation again.

Unsubscribing for the newsletter is not difficult. You do this in your My Scrapbookdepot account or via an e-mail to us stating your account name / e-mail address. And if you don’t want cookies at all? You can also arrange this yourself via the settings of your browser.

 

6. Do you have questions or complaints?

For questions or complaints about your data and the protection of your privacy you can contact Scrapbookdepot.

Mail: info@scrapbookdepot.nl

Writing: De Herderin 14, 1911 JZ, Uitgeest

If you are not satisfied with how Scrapbookdepot deals with your privacy, you can contact the privacy authority.

 

7. Who is responsible for your data?

We are Scrapbookdepot VOF

Our Chamber of Commerce number: 34239937

Our VAT number: NL8189.43.464.B01

You can reach us like this:

Call: 0251316785

Mail: info@scrapbookdepot.nl

Writing: De Herderin 14, 1911 JZ, Uitgeest

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